Legal & Compliance

Privacy Policy

This Privacy Policy describes how Utah City ("we", "us", or "our") collects, uses, and protects information when you use the Utah City Tour Host mobile application and related web services.

1. Information We Collect

a. Account Information: When an account is provisioned for you as an authorized tour host or ambassador, we collect your name, email address, role, and professional title.

b. Voice & Audio Data: When you choose to dictate a tour debrief by tapping the microphone icon, the application accesses your device microphone to record spoken notes. The audio data is processed via automated speech-to-text models solely to generate an editable transcript of your recap.

c. Debrief Notes & Prospect Information: You may optionally input tour feedback, prospect first and last names, and email addresses to log interactions into the community intelligence corpus.

d. Device & Technical Data: We may collect standard operational logs such as device type, operating system version, and error diagnostics to maintain system reliability.

2. How We Use Your Information

We use the collected information exclusively for legitimate business and operational purposes:

To transcribe spoken voice debriefs into editable text notes.
To extract structured tour insights (e.g. amenity feedback, sentiment, objections) for Utah City development planning.
To authenticate authorized hosts and secure the application against unauthorized access.
To maintain, troubleshoot, and enhance application performance.

We do NOT sell, rent, or trade your personal information or audio recordings to third-party data brokers, marketers, or advertisers.

3. Third-Party Service Providers

We work with trusted infrastructure providers to deliver our services, including cloud hosting, secure database management (Neon PostgreSQL), and enterprise speech recognition / language modeling APIs. All service providers are bound by strict confidentiality and data protection obligations.

4. Data Security & Retention

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, or misuse. All network communication between the app and our servers is encrypted in transit using industry-standard TLS/HTTPS protocols.

5. Your Rights & Account Deletion

In compliance with Apple App Store Review Guidelines and applicable privacy laws, users have the right to request access to, correction of, or complete deletion of their account and associated data.

To request deletion of your host account or any debrief records associated with your email, contact our administrator team at privacy@utahcity.app. Requests are processed within 30 days.

6. Contact Us

If you have questions or concerns regarding this Privacy Policy or data practices, please reach out to:

Utah City Development Team

Email: privacy@utahcity.app

Support: support@utahcity.app