Help & Assistance
Utah City Tour Host Support
Welcome to the official support hub for authorized ambassadors and tour guides using the Utah City Tour Host mobile application.
Need immediate assistance?
Our technical and community team is ready to assist you.
Frequently Asked Questions
How do I get an account?
Tour Host accounts are provisioned by Utah City leadership. If you are an active community ambassador, contact your team administrator or email support@utahcity.app to have an account setup invitation link sent to your email.
Forgot your password?
You can easily reset your password by going to the Sign In page and tapping "Forgot password?". Enter your email and a secure reset link will be sent to you.
Microphone permission denied?
If the app cannot access your microphone, open your iPhone Settings → scroll down to Utah City → toggle Microphone to ON. You can also type your recap manually into the debrief field at any time.
Offline or poor network?
If cellular connectivity drops during a walking tour, your typed notes and debrief text remain preserved in the editor. Once you reconnect to Wi-Fi or LTE, tap Submit debrief to upload.
Data Privacy & Account Rights
Your privacy is our priority. Audio recordings are solely used to transcribe tour recaps and are not shared with advertisers. To request account deletion or data review, see our Privacy Policy or contact privacy@utahcity.app.
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