Legal & Compliance

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Utah City Tour Hostmobile application, leadership intelligence platform, and related web services provided by Utah City ("we", "us", or "our").

1. Acceptance of Terms

By creating an account, signing in, accessing, or using the Utah City Tour Host platform (the "Service"), you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you may not access or use the Service.

2. Eligibility & Authorized Access

The Service is an enterprise operational tool designed exclusively for authorized Utah City tour guides, brand ambassadors, operational staff, and leadership personnel.

Account Security: Accounts are provisioned by Utah City administrators. You are responsible for safeguarding your login credentials and are solely accountable for any activity occurring under your account. You must notify us immediately at support@utahcity.app if you discover or suspect unauthorized access to your credentials.

3. Permitted Use & User Obligations

You agree to use the Service strictly in compliance with applicable local, state, and federal laws. In using the Service, you agree that you will not:

Submit fraudulent, deceptive, intentionally inaccurate, or defamatory tour debriefs or feedback.
Reverse engineer, decompile, disassemble, or attempt to derive the source code of any portion of the platform.
Circumvent or attempt to bypass role-based access controls, security tokens, or administrative boundaries.
Interfere with or disrupt the integrity or performance of the platform, hosting infrastructure, or connected databases.
Scrape, harvest, or export confidential community feedback or leadership reports without written authorization.

4. Voice Dictation & AI Processing

The Service offers automated voice transcription and language model intelligence features to help tour hosts quickly record observations and extract structured community feedback.

When utilizing microphone recording features, you confirm that spoken recaps are your own professional debriefs or that you have obtained necessary consent from individuals whose statements are captured.

Advisory Nature of AI Outputs: Automated summaries, sentiment scores, and theme classifications are generated by machine intelligence to assist human decision-making. They do not constitute official architecture, zoning, or legal representations of Utah City.

5. Intellectual Property Rights

All rights, title, and interest in and to the Service—including software, UI components, branding, logos, trademarks, and synthesized analytics—are and will remain the exclusive property of Utah City and its licensors. Submitting debriefs or tour observations grants Utah City a perpetual, worldwide, irrevocable right to use, aggregate, analyze, and incorporate such feedback into the Utah City master plan and operations.

6. Data Privacy & Account Deletion

Our data practices are detailed in our Privacy Policy. In accordance with platform standards, authorized users may request deletion of their account and associated personal data at any time via in-app settings or by emailing privacy@utahcity.app.

7. Suspension & Termination

Utah City reserves the right to suspend or terminate your access to the Service at any time, with or without cause or notice, including upon conclusion of your ambassadorship, violation of these Terms, or for administrative security reasons. Upon termination, your authorization to use the application terminates immediately.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL UTAH CITY, ITS DEVELOPERS, AFFILIATES, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without giving effect to any principles of conflicts of law. Any legal dispute or proceeding arising under these Terms shall be resolved exclusively in the state or federal courts located in Utah County or Salt Lake County, Utah.

11. Modifications to Terms

We may modify these Terms at any time by posting the revised version on the platform. The "Effective" date at the top indicates when the latest modifications occurred. Your continued use of the Service following such updates signifies your agreement to the modified Terms.

12. Contact Information

If you have questions, comments, or legal notices concerning these Terms of Service, please contact our team:

Utah City Legal & Operations

Legal: legal@utahcity.app

Support: support@utahcity.app

Privacy: privacy@utahcity.app